| Healthy Conflict
Resolution
Identify the problem or issues.
Have a discussion to understand both sides of the problem, conflicts,
needs and preferred outcomes. Clarify exactly what the conflict or
problem involves. This is the stage where you say what you want and you
listen to what your partner wants. The goal at this stage is for you to
clearly express what you want and to understand what the other wants.
Generate several possible solutions.
This is the creative, brainstorming stage, where you try to integrate
the needs of both partners as best as possible. Drawing upon the things
you both agree on and upon your shared goals and interests, look for
several possible alternatives that might solve the problem. Avoid
evaluating and judging each idea until it looks as though no more are
going to be suggested.
Evaluate the alternative solutions.
Consider each suggested solution and eliminate those that are not
acceptable to either of you. Keep narrowing them down to one or two that
seems best for both. In this stage both of you must be honest and be
able to say things like, "I wouldnt be happy with that," or
"I dont think that would be fair for me."
Decide on the best solution.
Select the alternative that is mutually acceptable to both of you. Make
certain there is a mutual commitment to the decision.
Implement the solution.
It is one thing to arrive at a decision, another to carry it out.
Sometimes it is necessary to talk about how it is to be
implemented. Who is responsible to do what and by when?
Follow-up evaluation.
Not all mutually agreed upon solutions turn out to be as good as
initially expected. Make it a routine to ask your partner how the
solution is working and how he/she feels about it. Something may have
been overlooked, misjudged, or something unexpected may have occurred.
Both of you should have the understanding that decisions are always open
for revision, but that modifications have to be mutually agreed upon, as
was the initial decision.
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